Here at Cutsie Couture our first priority is for our customers to be 100% satisfied with their order. All Cutsie Couture products are custom made by hand when your order is placed. We have a limited return policy for all purchases made through CutsieCouture.com, by phone, email, or on Facebook. If the item is recieved damaged at the fault of Cutsie Couture or if the wrong item was sent to you a refund will be issued for the full amount of the incorrect or damaged item. Refunds are issued based on each item that is damaged or incorrect and not on the entire purchase order. Refunds must be requested within 5 days of shipment being recieved at email@example.com. In the request please include a detailed discription of the items that are incorrect or damaged. If a refund is warrented the buyer must return the item at their own expense within 7 days of dispute.